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Wellby membership benefits are designed to fit your financial goals while offering a better banking experience. That’s why we’ve partnered with NXG Strategies to bring you next-level care to protect you, your family, and your financial well-being. with complimentary identity theft recovery as part of your Wellby membership. This concierge-like program provides an end-to-end solution to help you plan for and recover from the effects of identity theft. No matter how it occurs, our professionals will be there for you and your family members, standing by to go to work for you to address the ever-increasing risks associated with data breach and identity theft.

If you suspect you might be a victim of identity theft for any reason, call 855-966-3241 to speak to a Privacy Advocate.

Are you a Secure Spending or Spending Plus account holder? Click here for information on your full set of benefits, including Credit Monitoring and Mobile Phone Coverage.

There's Only One You. Let's Keep It That Way!

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Fully Managed Identity Theft Recovery Services

Summary Of Benefits

All Wellby account holders and your qualifying family members have access to Identity Theft Recovery Services if they suspect identity theft.

The benefits are already working for you without any additional registration.

Dedicated Privacy Advocates are standing by to perform research and remediation for all types of identity theft through a limited power of attorney authorization. There is no time limit and no problem is too small or too difficult. Our Privacy Advocates will also address the reversal of records created by fraud with the goal of returning your identity to pre-breach status.

If you become a victim or suspect you might be a victim of identity theft for any reason, we are here to help. Depending on your identity fraud incident, an Advocate will be prepared to:

  • Perform research to determine the extent of the problem, including a review of your credit report data

  • Provide instruction for the placement of fraud alerts and credit freezes with the three major credit bureaus

  • Write letters and make calls on your behalf to dispute fraudulent information

  • Coordinate with government agencies, financial institutions, creditors, and others to resolve incidents

  • Create and then maintain a case file to assist law enforcement in the prosecution of the perpetrators, if found

  • Request the removal of fraudulent records to assist in recovering your identity to pre-theft status

This service covers all types of identity theft, even if it is not related to your account. This service is available to all persons named on your account, and extends to three generations (3G) of your family if they suspect identity theft. Family members include you, your spouse or domestic partner, your dependents with the same permanent address, any IRS-qualified dependents, and your parents (mother or father) with the same permanent address, or who are registered in a senior assisted living facility, nursing home, or hospice. Services even continue to help those left behind who may need to deal with identity theft of a loved one after death.

ID Theft Recovery Services

With more than 30 different types of identity fraud reported to the Federal Trade Commission, you may be affected in ways you have not considered. With ID Theft Recovery Services, you are covered for both financial and non-financial identity theft. As a member of Wellby, you are covered with Fully Managed Identity Recovery (3G Family Coverage). Learn more about this important benefit by accessing the Frequently Asked Questions.